The Fund for Shared Insight Seeks Applications from Nonprofits Interested in Understanding Their Practice.
The Fund for Shared Insight is accepting applications from nonprofit organizations and grant-makers for its Listen for Good (L4G) initiative, which is dedicated to building the practice of listening in the sector.
To apply to participate in L4G’s co-funded grant process, nonprofits must be nominated by one of their current funders (existing or new). L4G is focused on applying a semi-standard survey instrument, which includes using the Net Promoter System employed widely in customer feedback circles, to the nonprofit beneficiary context. The core feedback tool is a simple survey consisting of five standard questions that all participating L4G organizations are required to ask:
- How likely is it that you would recommend […] to a friend or family member?
- What is […] good at?
- What could […] do better?
- How much of a positive difference has […] made in your life?
- How often do staff at […] treat you with respect?
In addition, organizations can ask four optional demographic questions and add up to five custom questions to their survey. The quantitative and qualitative responses to the L4G survey are gathered using a variety of data collection methods — including kiosks, tablets, paper surveys, and in-person interviews — adapted in multiple languages, when appropriate. The survey-platform provider, SurveyMonkey, provides benchmarks to compare organizations’ responses to those of organizations in similar issue areas. The fund also provides high-quality technical assistance to help organizations collect, interpret, and respond to feedback.