211 Health Insurance Screener – Full-Time (Temporary)
Inland Empire United Way is a leading nonprofit organization devoted to strengthening the Inland Empire by investing in the lives and futures of those in need. By operating several direct service programs and collaborating with a network of strong community partners, IEUW seeks to build brighter futures for youth and families in the areas of education, health, and financial stability. IEUW seeks talented, motivated team members who are passionate about improving our community and who are looking to be part of a dynamic team working to make EPIC changes in the Inland Empire.
Inland Empire United Way’s 211 initiative provides timely, effective access to accurate and comprehensive information and referrals for the residents of the Inland Empire, provides public information support in times of disaster and answers several specialized lines for assistance in such areas as CalFresh, child abuse reporting, reentry and after hours calls for other agencies. 211 San Bernardino County is the trusted source of verified health and social service information, designed to assist people in overcoming barriers.
The 211 Health Insurance Screemer will respond to callers, collect information, enter data, perform caller assessment, provide referral to appropriate programs. This full-time, non-exempt, grant-funded position carries with it the possibility that it may not be renewed if further funding is not obtained. The availability of grant funds does not guarantee continued employment. No contract is implied; this position is “at-will” and employment may be terminated at any time by the employee or the employer. This position reports to the 211 Assistant Director.
Essential Functions 80%
• Assist the callers by answering incoming calls efficiently according to established standards
• Collect caller data and enter data accurately into database
• Prescreen callers for Medi-Cal and Covered California and refer callers to appropriate programs
• Successfully maintain performance parameters
Secondary Functions 20%
• General clerical duties, which may include letter writing, faxing, copying, message handling, reports, office inventory, filing, data input and maintenance of marketing materials
• Maintain records of community interests and requests, aid in research and data input, participate in outreach events and assist with grant maintenance
• Other duties as assigned
• A.A. degree preferred but not required
• Call center/customer service preferred
• Ability to inspire excellence and champion change through versatile coaching and interpersonal skills
• Fluent in English and Spanish required
• Strong computer skills and competence in Microsoft Office environment
• In the event of a disaster, may be required to work 12-hour shifts, 7 days per week
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions of this position.
While performing the duties of this job, the employee will be required to operate a variety of equipment such as a computer, telephone, headset, copy machine and fax machine. Sedentary work requires sitting for long periods of time but may require the ability to walk, stand, stoop and squat for various periods. Visual acuity and manual dexterity required for typing and computer use. Must be able to lift/move objects up to 25 lbs.
Wage and Benefits
Starting wage $15.50. Benefits include accrued sick leave and eligibility to contribute to IEUW’s retirement plan.