Inland SoCal United Way is a leading nonprofit organization devoted to strengthening the Inland Empire by investing in the lives and futures of those in need. By operating several direct service programs and collaborating with a network of strong community partners, ISCUW seeks to build brighter futures for youth and families in the areas of education, health, and financial stability. ISCUW seeks talented, motivated team members who are passionate about improving our community and who are looking to be part of a dynamic team working to make EPIC changes in the Inland Empire.
Inland SoCal United Way’s ISC 211+ provides timely, effective access to accurate and comprehensive information and referrals for the residents of the Inland Empire, provides public information support in times of disaster and answers several specialized lines for assistance in such areas as CalFresh, child abuse reporting, reentry and after hours calls for other agencies. ISC 211+ is the trusted source of verified health and social service information, designed to assist people in overcoming barriers.
The 211 Data Analyst will take responsibility for reviewing and analyzing 211 data sets, developing reports and dashboards, ensuring data uniformity an integrity, and working with the 211 Management Team to improve intake forms and both data intake and resource data updating processes. To do well in this role you need a very fine eye for detail, experience as a data analyst, and an understanding of the popular data analysis tools and databases. This grant-funded, full-time regular, non-exempt position is expected to run for approximately 6 months. No contract is implied; this position is “at-will” and employment may be terminated at any time by the employee or the employer. The availability of grant funds does not guarantee continued employment. The successful candidate will work under the supervision of the 211 Assistant Director.
Primary Functions 80%
- Managing ISC 211+ data and data systems
- Managing users and user roles
- Providing data quality assurance
- Processing confidential data and information according to laws and guidelines
- Interpreting data and analyzing results
- Identify, analyze and interpret trends or patterns in complex data sets
- Working with the External Affairs Department as needed to provide data and reports to support grant proposals and strategic initiatives
- Developing reports and analysis
- Managing and designing the reporting environment, including data sources, security, and metadata
- Writing SOPs (Standard Operating Procedures) for data maintenance and report writing
- Generating reports from single or multiple systems
- Training end users on new reports and dashboards
- Working with 211 Management and vendors to merge duplicate databases
- Working with County and other stakeholders as needed for safe and successful API and other data sharing processes, including the Community Information Exchange (CIE)
- Performing AIRS (Alliance of Information & Referral Systems) requirements to ensure reaccreditation in 2023.
Secondary Functions 20%
- General clerical duties, which may include letter writing, faxing, copying, message handling, reports, office inventory, filing, and miscellaneous data input
- Update and maintain resources in iCarol database
- Other duties as assigned
- Bachelor’s degree from an accredited university or college in mathematics, computer science, information management, statistics, or work experience equivalent
- Work experience as a data analyst or in related field
- Ability to analyze existing tools and databases and provide software solution recommendations
- Strong analytical skills with the ability to collect, analyze, organize and disseminate information with attention to detail and accuracy
- Ability to translate business requirements into non-technical, lay terms.
- Demonstrated experience in handling large data sets and relational databases.
- High-level written and verbal communication skills.
- In the event of a disaster, may be required to work 12-hour shifts, 7 days per week
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions of this position.
While performing the duties of this job, the employee will be required to operate a variety of equipment such as a computer, telephone, headset, copy machine and fax machine. Sedentary work requires sitting for long periods of time but may require the ability to walk, stand, stoop and squat for various periods. Visual acuity and manual dexterity required for typing and computer use. Must be able to lift/move objects up to 25 lbs.