Housing and Services Coordinator
Inland SoCal United Way is a leading nonprofit organization devoted to strengthening the Inland Empire by investing in the lives and futures of those in need. By operating several direct service programs and collaborating with a network of strong community partners, ISCUW seeks to build brighter futures for youth and families in the areas of education, health, and financial stability. ISCUW seeks talented, motivated team members who are passionate about improving our community and who are looking to be part of a dynamic team working to make changes in the Inland Empire.
ISCUW and ISC 211+ provides easy access to accurate and comprehensive resource information & referrals for residents of Riverside County, provides public information support during disaster, and answers several specialized lines such as Child Abuse Reporting, Reentry, Heart Disease Resources, and after hours calls for other agencies; it is the trusted source of verified health and social service information, designed to assist people in overcoming barriers. ISCUW has been awarded funding from the County of Riverside on behalf of the Department of Housing, Homelessness Prevention and Workforce Solutions to provide services in all areas of County of Riverside not currently eligible for Emergency Solutions Grant (ESG) funds, focusing mainly homeless prevention and rapid rehousing.
The Housing and Services Coordinator will focus on the coordination of clients into housing. The Coordinator will work closely with individuals who are experiencing homelessness or are at risk of homelessness, with or without disabilities, in person or by phone, as needed. The Coordinator will provide support services to clients to prevent homelessness, facilitate homeless individuals/families to develop or increase independent living skills and housing retention, as well as case management. This full-time regular, non-exempt position is funded through December 2021 and carries with it the possibility that it may not be renewed if further funding is not obtained. The availability of grant funds does not guarantee continued employment. No contract is implied; this position is “at-will” and employment may be terminated at any time by the employee or the employer. This position reports to the Program Manager.
This position requires working with individuals experiencing homelessness who may be on the streets, in shelters, or in other places not meant for human habitation. There may be integral challenges such as exposure to various of types of infestations and unhygienic situations due to homelessness or the mental health of the population worked with. While ISCUW makes every effort to protect all employees from unpleasant situations, the company is not responsible for resolving the effects of some of the work exposures since they are inherent in the environment. Personal protective equipment will be provided as required.
Essential Functions – 80%
- Provide excellent customer service to people who are experiencing homelessness or a housing crisis
- Assess eligible individuals with prescreening and VI-SPDAT tools
- Process intakes and verify documentation to determine program eligibility
- Coordinate and assist locating housing units for clients. Support clients during lease signing
- Conduct outreach and advocate for clients
- Perform client follow-up and case management to encourage a successful housing placement
- Create and maintain accurate documentation of available housing units for clients, housed individuals, clients assisted with rent, and any other data collection and record keeping to maintain program success
- Develop and grow relationships with external partners such as property managers, motel managers and housing providers, among others, and recognize opportunities to enhance community relations
- Successfully maintain performance parameters and learn through various means to maintain appropriate knowledge of housing programs and services.
Other Duties – 20%
- Reporting to all stakeholders of this program
- Work in conjunction with Supervisors and Finance Department creating a process for the voucher system
- Attend team meetings, case conferences, training workshops, and community meetings, as needed
- Other duties as assigned
- Bachelor’s degree in a social science preferred but not required
- English/Spanish bilingual preferred
- Experience working in homeless outreach or providing direct services to persons experiencing homelessness
- Able to listen with sensitivity to other people’s feelings, needs, and point of view
- Able demonstrate tact and courtesy in expressing options or ideas
- An understanding of mental health issues, physical disabilities, and addictive disorders
- Knowledge and practice of Trauma-Informed Care and Housing First model
- Ability to provide peer-to-peer support is preferred
- A passion and desire to work to end homelessness
- Excellent communication skills and attention to detail
- Ability and willingness to work as part of a team and thrive when working independently
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable an individual with disabilities to perform essential functions.
While performing the duties of this job, the employee will be required to operate a variety of equipment such as a computer, telephone, headset, copy machine, and fax machine. The employee will be frequently sitting, walking, standing, crouching, kneeling, stooping, and/or carrying objects up to 25 pounds; the employee may also be required to drive for various periods of time. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus due to the regular activities of typing, screen monitoring, and computer usage. Visual acuity and manual dexterity required for typing and computer use.