HOUSING INTAKE COORDINATOR
Inland SoCal United Way is a leading nonprofit organization devoted to strengthening the Inland Empire by investing in the lives and futures of those in need. By operating several direct service programs and collaborating with a network of strong community partners, ISCUW seeks to build brighter futures for youth and families in the areas of education, health, and financial stability. ISCUW seeks talented, motivated team members who are passionate about improving our community and who are looking to be part of a dynamic team working to make changes in the Inland Empire.
Inland SoCal 211+ is the trusted source of verified health and social service information, designed to assist people in overcoming barriers. ISC 211+ provides easy access to accurate and comprehensive resource information & referrals for the residents of San Bernardino County, provides public information support during disasters, including the COVID 19 Pandemic, and answers several specialized lines such as Child Abuse Reporting, Reentry, Heart Disease Resources, and manages the county-wide Coordinated Entry System (CES), known as the Pathways Home Project, to assist individuals experiencing homelessness.
Whether in a call-center setting or face-to-face, the Housing Intake Coordinator will focus on the intake, assessment and admission of clients into the Coordinated Entry System (CES), working closely with individuals and families who are homeless or facing homelessness, through pre-screening, conducting assessments and connecting clients with CES Housing Coordinators to facilitate their placement into available housing programs. This a full-time, non-exempt, funded position that carries with it the possibility it may not be renewed if further funding is not obtained. No contract is implied; this position is “at-will” and employment may be terminated at any time by the employee or the employer. This position reports to the CES Manager.
Essential Functions – 90%
- Promptly answer calls and provide excellent customer service to people who are experiencing homelessness or a housing crisis
- Assess persons through prescreening and VI-SPDAT tools
- Provide clients with preliminary assistance such as becoming “document ready” or satisfying immediate needs such as emergency shelter or food
- Conduct client follow-up in a timely matter
- Successfully maintain performance parameters and learn through various means to increase knowledge of housing programs and services
- Identify other community resources and providing information and referrals to services such as public housing programs, medical and mental health services
Secondary Functions – 10%
- General clerical duties including, but not limited to, composing communications, scanning, copying, message handling, purchase orders, filing, data input, database maintenance
- Other duties as assigned
- Experience with social services, customer service and/or call center environment
- 2 years of comparable work experience
- Passion and desire to work ending homelessness
- Knowledge of local resources and HUD regulations preferred but not required
- Ability to communicate with various personalities; excellent networking skills
- Excellent writing skills vital, with an emphasis on correct grammar and ability to summarize
- Good computer skills required, including competency with MS Office programs
- English/Spanish bilingual preferred but not required
- Must have reliable transportation, a valid California Driver’s License, and the minimum personal liability insurance coverage required under California law and ISCUW insurance carriers
The physical demands described here are a representation of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation to individuals with disabilities to enable them to perform essential functions may be available. While performing the duties of this job, the employee will be required to use machinery such as the telephone, computer, fax machine, and copier. The employee will be frequently sitting, walking, standing and/or carrying objects up to 10 pounds; the employee may also be required to drive for various periods of time. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus due to the regular activities of typing, screen monitoring, and computer usage.