Nonprofit Job Board - Inland Empire

Step Up, a 501(c)(3) organization, began providing psychosocial rehabilitation and support since 1984 when a woman sought urgently needed mental health services for her loved one. Finding none, and dissatisfied with the status quo, Susan Dempsay took action and started a center offering services that could not be found anywhere else.

Her vision included a supportive environment with productive activities, including art therapies, supported employment training, coping skills, service coordination, and social connectedness. Family members accessed help through support groups that met every month. Initially, Step Up served approximately 10 individuals a day and offered a limited number of services.

Staff began observing that many Step Up members were experiencing homelessness, which complicated and exacerbated their already complex needs. In 1994, Step Up’s first permanent supportive housing community with 36 units was built. Some of the original tenants are still living in their units today.

SUMMARY: Community Supports-ILOS is a funded through California Advancing and Innovating Medi-Cal (CalAIM), and is a program that coordinates care by utilizing a person-centered approach to maximizing individual’s health and life trajectory. Community Supports-ILOS services are medically appropriate and cost-effective alternatives to services covered under the state plan. All potential Community Supports-ILOS members must be enrolled in a Managed Care program of either Inland Empire Health Plan (IEHP), or Molina Healthcare Step Up is a contracted provider of In Lieu of Services-Community Supports and the Managed Cares will refer qualified members directly to Step Up’s CS-ILOS Programs. Step Up will begin outreach and engagement to promote the services, enroll the members in the CS-ILOS and provide services intended to improve their current housing situation as well as improve their social and physical determinants of health. CS-ILOS services consist of a care team providing in-person care management and care coordination that aims to identify and manage comprehensive needs through improving outcomes, improving housing support, and addressing social drivers of health.

SKILLS:

Highly skilled interpersonally, with excellent relationship skills. Knowledgeable and skilled in Evidenced based communication such as MI or similar empathy-based communication strategies. Highly skilled in interpersonal communication including resolving conflict with co-workers. Able to sufficiently engage members and providers in a variety of settings such as on the phone, at Member’s homes, streets if homeless, in hospitals and other health settings. Knowledge of the community the SCI-Generalist will be working in, especially non- professional resources, and their reputation in the community. Ability to develop relationships with community members and leaders, including in the faith-based community. A high degree of skillful decision-making and judgement, in an autonomous position, including knowing when to consult with the team, supervisors, and experts. Understanding of and sensitivity to mental health conditions and addictive disorders. Understanding of and sensitivity to multi- cultural communities. Awareness of the impact of unmitigated bias, and judgement on health; a commitment to addressing both. Bilingual (English Spanish preferred). Understanding of, and a commitment to, high preforming team practices.

QUALIFICATIONS:

AA degree or equivalent. 2 plus years of case management experience. A valid California driver’s license and clean driving record. A reliable vehicle and valid automobile insurance is mandatory, as automobile travel is required in the Inland Empire either by personal or company vehicle. Step Up will verify these requirements. A clean report Department of Justice background check.

DUTIES: Under the supervision of the Program Manager, the ILOS-CS SCI- Generalist is responsible for working effectively with and as part of the program to provide high quality, effective care management to the Health plan’s members, and provide interventions as outlined in CalAIM resource guide to support Medi-Cal’s managed care plans. The ILOS-CS SCI Generalist will provide primarily field-based services including outreach and engagement, , housing navigation and transition services, housing deposits, housing tenancy and sustaining services coordination of care, resource linkages, and working with other professionals and organizations in the community to ensure quality of care for members.